Data and AI releases

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PolyAI, March 2026 new features

3 releases · 1 product · 2 Preview

March 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Sources in Conversation Review : Each turn now shows which Connected Knowledge files the agent retrieved. Click a source name to preview the document content inline, without leaving Conversation Review.

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August 2025

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Home page improvements : Faster load times and a cleaner layout on the Agent Studio homepage dashboard. AI call summaries : GPT-based summaries now surface at the top of Conversation Review and as tooltips in Conversations.

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February 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Channels and navigation reorganization : Agent Studio now includes a dedicated Channels section for Voice, Chat, and Widget configuration, alongside broader navigation updates across Build, Configure, and Deployments.

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