Twilio integration with Salesforce Service Cloud Voice is now Omnichannel
UpdateUnverifiedAdded Sep 24, 2026
We’re excited to announce that Twilio integration with Salesforce Service Cloud Voice now supports WhatsApp and SMS, alongside existing support for Voice and listed on the AppExchange .
Topics: AI agents, Developer tools
More Twilio releases
Every Twilio release| Date | Release | Type |
|---|---|---|
| Sep 17 | Voice Recording Storage billing updatesunverified Pricing | Pricing |
| Sep 17 | Twilio Heightened Awareness Period (HAP) – November 19, 2026 - January 4, 2027unverified Update | Update |
| Sep 22 | Introducing Provider Failover and “Auto” mode Provider selection for Real-Time Transcriptions on October 22, 2026unverified Update | Update |
| Sep 22 | Verify Events: Verification Attempt DLR event type will be discontinuedunverified Update | Update |
| Sep 23 | Conference list endpoint will default to in-progress conferences only on September 30, 2026unverified Update | Update |
| Sep 9 | ElevenLabs Voices for Say is now Public Betaunverified Beta | Beta |
| Sep 8 | Webhook Configuration API is now in Public Betaunverified Beta | Beta |
| Sep 4 | International Call Forwarding - Compliance Blocking for Spain & Franceunverified Update | Update |
Also shipped on Sep 17, 2026
Twilio in September 2026
Sources: each vendor's own release notes, changelogs and GitHub releases, read daily to monthly by how often it posts. Logos via logo.dev; trademarks belong to their owners.