Twilio Release notes from Twilio

Twilio Data Destinations is now in Private Beta

BetaNov 4

Conversation Relay: Dynamic Configuration, Application Reconnect, Echo Filtering, and ElevenLabs v4 Support

Twilio Conversation Relay now supports dynamic mid-call configuration, WebSocket application reconnect, agent echo filtering, and ElevenLabs v4 Turbo models in general availability.

GAOct 28

The Voice Recording Account Default Configuration is now Generally Available in us1

The Voice Recording Account Default Configuration is a new API that enables customers to set and manage default call recording settings for your account. Now Generally Available in us1.

GAOct 20

Voice Integrity now supports all three major US networks

Voice Integrity, part of Twilio’s Voice Trust offering, enables businesses to register their details and associated outbound phone numbers directly with major US analytics vendors. This proactive registration helps carriers identify legitimate business traffic, reducing the likelihood of your calls being blocked or labeled as spam.

UpdateOct 16

Webhook Configuration API is now Generally Available

Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.

GAOct 15

Twilio Cohorts for Native List Building and Bulk Messaging

Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account.

BetaOct 14

Intelligent Alerts in the new Twilio Console

Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.

UpdateOct 13

Voice Insights now tags HD audio calls

Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec. Use the tag to confirm your endpoints negotiated what you configured, and to correlate HD usage with transcription accuracy, AI agent performance, and customer satisfaction.

UpdateOct 9

RCS messaging now supported on all major Canadian carriers

You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers. When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers.

UpdateOct 8

Traffic Optimization Engine (TOE) is now generally available

Traffic Optimization Engine (TOE) is now Generally Available for short code and toll-free traffic in North America and all sender types internationally, for customers to scale and send high volumes of traffic anywhere in the world.

GAOct 6

Segment Conversation Memory Integration now in GA

The Segment Conversation Memory Integration is now in GA. You can now sync long-term customer profile data, like identity and lifetime value, from Segment into the sub-second recall of Conversation Memory, enabling both AI and human agents to instantly access unified context during live interactions.

GAOct 5

Batch Transcription Configuration is now Generally Available!

Tune transcription without touching your code: engine, model, language, and destination live in a reusable configuration, so changing any of them is one update that every subsequent transcription picks up. Results are delivered via webhook or stored downstream in Conversation Orchestrator for persisted storage and Operator analysis.

GAOct 1

Twilio Video Media SDK for Node.js now in Public Beta

The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless...

BetaSep 30

On-demand rule execution and Conversation Metadata now generally available with Twilio Conversations

Today, we are launching two new capabilities with Twilio Conversations – On-demand rule execution for Conversation Intelligence and Conversation metadata for Conversation Orchestrator

GASep 27

Twilio Voice React Native SDK adds Expo Support

The Twilio Voice React Native SDK now supports Expo, the framework most new React Native apps start from.

UpdateSep 25

Twilio Profiles widgets are now available in Studio

Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.

UpdateSep 24

Conference list endpoint will default to in-progress conferences only on September 30, 2026

Starting September 30, 2026, the Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) will default to returning only in-progress conferences.

UpdateSep 23

Introducing Provider Failover and “Auto” mode Provider selection for Real-Time Transcriptions on October 22, 2026

Starting October 22, 2026, Twilio Real-Time Transcriptions automatically starts transcription sessions on a second speech provider when a customer’s primary provider doesn’t connect. Failover is enabled for all existing Real-Time Transcriptions accounts on that date, and it routes only within a customer’s existing region.

UpdateSep 22

Voice Recording Storage billing updates

Twilio will begin migrating accounts to an updated Voice Recording Storage billing system.

PricingSep 17

ElevenLabs Voices for Say is now Public Beta

ElevenLabs voices are now available in Public Beta for <Say>, powered by the Flash v2 and Flash v2.5 models for fast, natural-sounding text-to-speech. Get started by specifying an ElevenLabs voice via the REST API or in a TwiML Bin.

BetaSep 9

Webhook Configuration API is now in Public Beta

Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules. Webhook Settings hold the authentication and connection configuration. Customers can secure endpoints with OAuth 2.0.

BetaSep 8

International Call Forwarding - Compliance Blocking for Spain & France

UpdateSep 4

Verify Custom Templates are now Generally Available

Verify Custom Templates give you the flexibility and security to use custom SMS/RCS and Voice message templates beyond standard defaults or pre-approved options . To learn more about how to create a custom template for your business needs, check out our support guide .

GASep 2

Update to Twilio SendGrid Link Branding: Automatic SSL Certificate Provisioning

Twilio SendGrid has added automatic SSL certificate provisioning as a toggle within the standard link branding setup flow. When enabled, SendGrid provisions and hosts the SSL certificate needed to serve tracking and branded links over HTTPS, removing the need to purchase, install, and maintain a certificate through an external CDN or DNS provider.

UpdateAug 27

Verify tightens fraud prevention geo permissions for Italy and Argentina

Twilio has observed a sudden rise in SMS Pumping fraud (aka SMS Artificially Inflated Traffic) targeting messages to Italy (IT) and Argentina (AR). To protect customers from this activity, Twilio Verify is tightening its fraud prevention posture for these two countries, effective August 19, 2026.

UpdateAug 19

Bulk Messaging Supports WhatsApp Content Templates

Customers can now send Content Templates to many recipients at once and personalize the template for each recipient using the Bulk Messaging API. This update enhances and simplifies sending notifications and marketing messages campaigns.

UpdateAug 14

Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions

Twilio is retiring Functions Classic and automatically migrating all accounts to the new Functions. No action is required from customers. What's changing with Twilio Functions Starting September 13, 2026, customers won’t be able to create new Functions (Classic) and assets.

DeprecationAug 13

Consent Management API Now Supports Toll-Free Network-Level Opt-Out Overrides

Customers can now use the Consent Management API to programmatically re-opt-in users on US and Canada Toll-Free numbers. Previously, opt-outs on US/CA Toll free numbers were strictly enforced at the network level, meaning an opt out block could only be lifted if the user texted an opt-in keyword like "START".

UpdateAug 12

Dedicated IPs and IP Management for Twilio Email

Dedicated IPs are now available for Twilio Email, enabling streamlined control over email deliverability directly within the Twilio console. This functionality simplifies sending reputation management at scale.

UpdateAug 6

New Regional IP Address for Event Streams Webhooks in US East

On September 15, 2026 , Twilio is introducing a new regional IP address for Event Streams webhook traffic in US East (us-east-1). This is part of a move from a single shared IP range to dedicated regional addresses, bringing Event Streams in line with how the rest of the Twilio platform routes traffic.

UpdateAug 4

Update to SendGrid Domain Authentication: Send to Coworker Action Removed

Effective August 3, 2026, Twilio SendGrid has removed the Send to Coworker action from the Domain Authentication setup flow due to low usage. This simplification prioritizes only the most valuable paths for users to complete their domain authentication and get started with email.

UpdateAug 3

Restricted API Keys, Conversations (classic) permissions

Restricted API Keys now support granular, resource-level permissions for Conversations (classic), covering actions like listing conversations, sending messages, managing participants, and configuring webhooks.

UpdateJul 31

US Branded Calling is now Generally Available

We are thrilled to announce that US Branded Calling is now Generally Available for all customers. This feature helps you create a more trusted and recognizable voice experience by showing branded elements like your logo and call reason when you reach out to customers. Branded Calling is available on T-Mobile and Verizon.

GAJul 30

Real-time WhatsApp Template Approval and Category Updates via Event Streams

Twilio Event Streams now supports real-time notifications for WhatsApp message template status and category updates . Previously, tracking changes to WhatsApp content template approvals or re-classifications required periodic polling via the Content API or Senders API.

UpdateJul 27

Error code 30915 now flags invalid Sole Proprietor classification for both A2P 10DLC and Toll-Free Verification

Error code 30915 now applies consistently to A2P 10DLC campaign registration and Toll-Free Verification. When a Sole Proprietor registration is submitted with a business but the available information shows it is actually a registered legal entity (for example, an LLC or corporation) error code 30915 will be returned.

UpdateJul 17

Lookup Line Status Public Beta is now available!

As of July 14, 2026 the Lookup Line Status Public Beta is now available! Lookup’s Line Status package allows you to get the status information of a mobile phone number. Line Status provides statuses that lets you know if the mobile number is active, inactive, unreachable, reachable or unknown.

BetaJul 14

RCS error code for unconfirmed delivery is changing from 30036 to 30046

Edit: As of August 10, 2026, the following change was completed. RCS messages which cannot be confirmed to be delivered will have an error code of 30046 . Starting August 10, 2026, the error code returned when an RCS message cannot be delivered to an unreachable end-user device will change from 30036 to 30046 .

UpdateJul 9