Releasesby GlyphIntroducing Provider Failover and “Auto” mode Provider selection for Real-Time Transcriptions on October 22, 2026
Starting October 22, 2026, Twilio Real-Time Transcriptions automatically starts transcription sessions on a second speech provider when a customer’s primary provider doesn’t connect. Failover is enabled for all existing Real-Time Transcriptions accounts on that date, and it routes only within a customer’s existing region.
Also shipped Sep 22, 2026Twilio in September 2026 →
Shopify connector (Beta)
The Shopify connector is now available in Lakeflow Connect in Beta . Workspace admins can control access to this feature from the Previews page. The connector ingests e-commerce data such as products, orders, customers, inventory, fulfillments, and discounts from Shopify into Databricks. Authentication uses the Shopify OAuth client credentials grant.
Lakebase backup schedule API (Beta)
You can now manage Lakebase backup schedules programmatically. The snapshot schedule API lets you read and set a root branch's automated snapshot cadences (daily, weekly, or monthly) and how long each cadence's snapshots are retained. This API is in Beta and available to all Lakebase workspaces. See Create a backup schedule .
OpenAI GPT-6 Sol and GPT-6 Luna are now generally available on Amazon Bedrock
Today, AWS announces the general availability of GPT-6 Sol and GPT-6 Luna from OpenAI on Amazon Bedrock. Expanding the GPT-6 family alongside Astra, these two models give teams more ways to balance intelligence, speed, and cost across every workload. Sol is the daily model for recurring complex tasks and software development.
Claude Opus 5.5 launches with a 1M token context window and 128k output
Anthropic released Claude Opus 5.5 for long-running agentic coding and knowledge work, with a default 1M token context, 128k max output and always-on adaptive thinking. It costs $4 / $20 per MTok, below Claude Opus 5, and is on the Claude API, Bedrock, Google Cloud and Microsoft Foundry.
Fast mode research preview available for Claude Opus 5.5 on the Claude API
Fast mode, in research preview, can now be used with Claude Opus 5.5 on the Claude API.
Claude API beta lets tools be defined inside mid-conversation system messages
With the inline-tools-2026-09-15 beta header, a tool_addition block can carry a full tool definition, so agents can add tools, change schemas or upgrade server tools mid-conversation without invalidating the prompt cache. The same header covers adding and removing tools by reference.
More from TwilioEvery Twilio release →
Verify Events: Verification Attempt DLR event type will be discontinued
The Attempt DLR event type will be discontinued after September 22, 2026 at 10:00PM UTC. Learn more about using discontinued Event Types in Discontinued Event Types . From this point on, Twilio may stop sending new events for the Attempt DLR event types, even if you have a subscription to them.
Conference list endpoint will default to in-progress conferences only on September 30, 2026
Starting September 30, 2026, the Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) will default to returning only in-progress conferences.
Twilio Profiles widgets are now available in Studio
Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.
Twilio Voice React Native SDK adds Expo Support
The Twilio Voice React Native SDK now supports Expo, the framework most new React Native apps start from.
On-demand rule execution and Conversation Metadata now generally available with Twilio Conversations
Today, we are launching two new capabilities with Twilio Conversations – On-demand rule execution for Conversation Intelligence and Conversation metadata for Conversation Orchestrator
Voice Recording Storage billing updates
Twilio will begin migrating accounts to an updated Voice Recording Storage billing system.
Twilio Heightened Awareness Period (HAP) – November 19, 2026 - January 4, 2027
Between Thursday, November 19, 2026 and Monday, January 4 2027, Twilio will enter a Heightened Awareness Period (HAP) to help ensure reliable message delivery during peak traffic times, such as Black Friday and Cyber Monday. During this period, message sending rates to U.S.
Twilio integration with Salesforce Service Cloud Voice is now Omnichannel
We’re excited to announce that Twilio integration with Salesforce Service Cloud Voice now supports WhatsApp and SMS, alongside existing support for Voice and listed on the AppExchange .