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Conversation Relay: Dynamic Configuration, Application Reconnect, Echo Filtering, and ElevenLabs v4 Support
Twilio Conversation Relay now supports dynamic mid-call configuration, WebSocket application reconnect, agent echo filtering, and ElevenLabs v4 Turbo models in general availability.
The Voice Recording Account Default Configuration is now Generally Available in us1
The Voice Recording Account Default Configuration is a new API that enables customers to set and manage default call recording settings for your account. Now Generally Available in us1.
Unified Login for SendGrid Marketplace Customers
SendGrid marketplace customers can now take advantage of the Unified Login feature that lets you create a Twilio login for every individual user accessing your SendGrid account. This provides a more secure access pattern with the ability to define permissions for each user instead of a single, shared admin permission set.
Voice Integrity now supports all three major US networks
Voice Integrity, part of Twilio’s Voice Trust offering, enables businesses to register their details and associated outbound phone numbers directly with major US analytics vendors. This proactive registration helps carriers identify legitimate business traffic, reducing the likelihood of your calls being blocked or labeled as spam.
Webhook Configuration API is now Generally Available
Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.
Twilio Cohorts for Native List Building and Bulk Messaging
Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account.
Intelligent Alerts in the new Twilio Console
Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.
Voice Insights now tags HD audio calls
Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec. Use the tag to confirm your endpoints negotiated what you configured, and to correlate HD usage with transcription accuracy, AI agent performance, and customer satisfaction.