Automatic data retention telli now supports automatic data retention. If data retention is included in your plan, set how long contacts and call data are kept under Settings > Organization . Choose from 1 to 730 days for contacts, all call data, recordings, or transcripts. telli applies the rules daily and asks for confirmation before saving.
Annotate call transcripts You can now annotate a specific moment while reviewing a call transcript in Conversations . Hover an agent, contact, or tool turn to report an issue inline, then adjust the highlighted audio range and describe what went wrong.
Branded SMS You can now send SMS with your brand name instead of a phone number. Request the sender name you want to use , then select the approved sender ID in an agent's Send SMS tool or in a workflow . Before sending, telli checks that the sender ID is supported in the destination country.
Delay steps in workflows You can now add delay steps to workflows before the next step runs. Set the pause in days, hours, minutes, or seconds. telli validates every path and prevents publishing when its combined delays exceed 30 days.
EU AI Act compliance You can now check and enforce AI disclosure for voice agents. For European accounts, EU AI Act compliance is enabled by default, with each agent's status shown directly in the builder. The check looks for disclosure within the first four spoken sentences, and Charlie can help fix missing disclosures.
Releasesby Glyph