Data and AI releases

1,220 this month · 178 companies

November 2025

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Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Connected Knowledge : Add, group, and refresh multiple knowledge sources in the Knowledge area – files, URLs, and third-party integrations – with environment/variant scoping and per-chunk citations in Conversation Review.

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December 2025

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. No-code flows : For projects that have opted in, flows can be built using drag-and-drop nodes, conditions, and entity collection – reducing reliance on custom functions for common logic.

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February 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Channels and navigation reorganization : Agent Studio now includes a dedicated Channels section for Voice, Chat, and Widget configuration, alongside broader navigation updates across Build, Configure, and Deployments.

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August 2025

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Home page improvements : Faster load times and a cleaner layout on the Agent Studio homepage dashboard. AI call summaries : GPT-based summaries now surface at the top of Conversation Review and as tooltips in Conversations.

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March 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Sources in Conversation Review : Each turn now shows which Connected Knowledge files the agent retrieved. Click a source name to preview the document content inline, without leaving Conversation Review.

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May 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Conversations workspace revamp : Voice and Web chat are now separate scopes with their own saved views, column layouts, and an integrated review side panel that opens without leaving the table.

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June 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Platform Guardrails : Five pre-built safety protections – jailbreak defence, scope and hallucination control, AI identity, emergency escalation, and tool call integrity – are now applied automatically to every conversation, observable in transcripts, and...

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New Agent Studio layout

New Agent Studio layout. On 24 June we're rolling out a cleaner Studio sidebar that consolidates 25+ pages into 15 grouped sections. No functionality changes , agents behave exactly as before. See Meet the new Agent Studio for the full migration guide, including a section-by-section "was → now" map and a list of features that have moved.

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April 2026

Click the bolded titles for a breakdown of what's new, or go to the notes tab for full details. Multi-language support : Configure a single agent to handle multiple languages from the UI – add languages, assign per-language voices with automatic switching, use conditional content tags, and test in any language from Agent Chat.

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