Week 42
UpdateyesterdayUnverifiedAdded Oct 13, 2026
Simulations Test agents before they speak with real callers from the new Simulations page. Create reusable scenarios, choose the agent, version, and number of conversations, then inspect every run and conversation side by side.
Topics: AI agents, Developer tools
More telli releases
Every telli releaseWeek 41
Browser test calls You can now test an agent directly in your browser. Choose Browser Call in the test-call dialog to test your agent without placing a phone call. Account-level call outcomes Call outcomes are now available across your account. Define an outcome once instead of repeating it for every agent.
Week 40
Webhook trigger Workflows can now start when your systems send an incoming POST request. Choose Webhook received as the trigger, copy the stable endpoint, and allow anonymous requests or protect the endpoint with a Bearer credential. You can also run the published workflow manually before enabling external requests.
Week 39
Duo agents Duo agents are now available to every account and are the default when you create an agent. Duo separates thinking from speaking for more precise conversations. You can preview speaking styles with live samples, let callers schedule a callback, handle iOS Call Screening, and ask for consent before recording.
Week 38
Scheduled workflows Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event. You can also ask Charlie to create or update scheduled workflows.
Week 37
Do more with Charlie Charlie can now handle more day-to-day work across telli. Ask Charlie to create, update, delete, or schedule contacts; manage contact properties; rename or duplicate agents; and rename, duplicate, reset, or enable workflows.
Week 36
Automatic data retention telli now supports automatic data retention. If data retention is included in your plan, set how long contacts and call data are kept under Settings > Organization . Choose from 1 to 730 days for contacts, all call data, recordings, or transcripts. telli applies the rules daily and asks for confirmation before saving.
Week 35
Annotate call transcripts You can now annotate a specific moment while reviewing a call transcript in Conversations . Hover an agent, contact, or tool turn to report an issue inline, then adjust the highlighted audio range and describe what went wrong.
Week 34
Branded SMS You can now send SMS with your brand name instead of a phone number. Request the sender name you want to use , then select the approved sender ID in an agent's Send SMS tool or in a workflow . Before sending, telli checks that the sender ID is supported in the destination country.
Also shipped on Oct 12, 2026
telli in October 2026Change an incident’s conference bridge without leaving Slack with /pd meeting now Generally Available
Run /pd meeting during an incident, paste the new link, and PagerDuty updates the incident card instantly with a Join meeting button in the channel. Scribe Agent follows along to the new meeting on its own, so you keep the transcript for your post-incident review. Available to customers using the Pa...
New Incident Workflow action: Get Slack Mentions for Incident Participants now Generally Available
This new Incident Workflow action pulls the assignees, acknowledgers, and role holders on an incident and turns them into Slack @mentions. Pair it with Send Slack Message to tag everyone involved without hard-coding names, so the same workflow works across every team and rotation. Available to Pager...
Conference bridge selection in the Slack declare modal now Generally Available
Declare an incident with /pd declare and choose one of your pre-configured PagerDuty conference bridges from a dropdown, or paste a meeting URL if you don't have one set up. The bridge is on the incident from the moment it's declared, so responders can join from Slack in one click. Available to cust...
Incremental data transfers for the BigQuery Data Transfer Service for PostgreSQL and ServiceNow are now...
Incremental data transfers for the BigQuery Data Transfer Service for PostgreSQL and ServiceNow are now generally available (GA).
Support for Budget spend caps to pause your Cloud Run workloads is in General Availability (GA)
Support for Budget spend caps to pause your Cloud Run workloads is in General Availability (GA) .
Unity Gateway Skills API and developer tools are available in Beta
The Unity Gateway Skills REST API is now available in Beta , with create, read, update, list, delete, and finalize support across Databricks developer tools: Databricks CLI Python SDK Go SDK Go Modular SDK Java SDK JavaScript SDK See the Skills API and SDK reference .