21 releases · 1 this month
Charlie tasks Give Charlie work to run once or on a recurring schedule, such as reviewing calls or preparing a weekly report. Manage tasks directly from Home , create them with Charlie or set them up manually, and open a task to review its instructions and recent runs. Pause, resume, or run a task when you need it.
Telli now supports custom code execution within agents and workflows, allowing users to run code as a workflow step.
Analytics Analytics is now publicly available in telli. Create dashboards from scratch, start with a template, or ask Charlie to build one. Edit chart titles and descriptions directly, filter dashboards by agent and time range, and export selected dashboards as a self-contained HTML report that works offline.
Simulations Test agents before they speak with real callers from the new Simulations page. Create reusable scenarios, choose the agent, version, and number of conversations, then inspect every run and conversation side by side.
Browser test calls You can now test an agent directly in your browser. Choose Browser Call in the test-call dialog to test your agent without placing a phone call. Account-level call outcomes Call outcomes are now available across your account. Define an outcome once instead of repeating it for every agent.
Webhook trigger Workflows can now start when your systems send an incoming POST request. Choose Webhook received as the trigger, copy the stable endpoint, and allow anonymous requests or protect the endpoint with a Bearer credential. You can also run the published workflow manually before enabling external requests.
Duo agents Duo agents are now available to every account and are the default when you create an agent. Duo separates thinking from speaking for more precise conversations. You can preview speaking styles with live samples, let callers schedule a callback, handle iOS Call Screening, and ask for consent before recording.
Scheduled workflows Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event. You can also ask Charlie to create or update scheduled workflows.
Do more with Charlie Charlie can now handle more day-to-day work across telli. Ask Charlie to create, update, delete, or schedule contacts; manage contact properties; rename or duplicate agents; and rename, duplicate, reset, or enable workflows.
Automatic data retention telli now supports automatic data retention. If data retention is included in your plan, set how long contacts and call data are kept under Settings > Organization . Choose from 1 to 730 days for contacts, all call data, recordings, or transcripts. telli applies the rules daily and asks for confirmation before saving.
Annotate call transcripts You can now annotate a specific moment while reviewing a call transcript in Conversations . Hover an agent, contact, or tool turn to report an issue inline, then adjust the highlighted audio range and describe what went wrong.
Branded SMS You can now send SMS with your brand name instead of a phone number. Request the sender name you want to use , then select the approved sender ID in an agent's Send SMS tool or in a workflow . Before sending, telli checks that the sender ID is supported in the destination country.
Delay steps in workflows You can now add delay steps to workflows before the next step runs. Set the pause in days, hours, minutes, or seconds. telli validates every path and prevents publishing when its combined delays exceed 30 days.
EU AI Act compliance You can now check and enforce AI disclosure for voice agents. For European accounts, EU AI Act compliance is enabled by default, with each agent's status shown directly in the builder. The check looks for disclosure within the first four spoken sentences, and Charlie can help fix missing disclosures.
Charlie through MCP You can now connect Claude, ChatGPT, Cursor, Codex, and Claude Code to Charlie through MCP . Add the telli MCP server to the AI client you already use, authorize access, then ask Charlie to investigate or complete work in telli without switching tools.
Charlie, everywhere! Charlie now works everywhere in telli, not just inside the agent builder. Wherever you open it, Charlie adapts to what you have on screen - a workflow, a call, a contact, or your whole set of agents - so you can ask across the account instead of just about the agent you're editing.
WhatsApp Business telli now supports WhatsApp Business alongside voice and SMS. Connect your WhatsApp Business account from Integrations, choose approved templates, and message contacts through the channel they already use.
HubSpot integration HubSpot is now a first-class CRM integration in telli. Use the new Create Record and Update Record nodes in Workflows to write contacts, companies, deals, tickets, or any other HubSpot object straight from a call, custom fields included. Branded calling for everyone Branded calling is now available on every telli account.
Address data collection The Collect Data task has a new address type. Add it to an agent and it walks the caller through providing a complete mailing address (street, city, postcode, country) in one structured step, validating the input and writing the parsed fields back onto the contact.
Releasesby Glyph