Releasesby IbisLive support coverage across the Twilio platform and Segment
UpdateyesterdayUnverifiedAdded Oct 9, 2026
Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.
More Twilio releases
Every Twilio releaseTaskRouter and Studio are now available in Public Beta in Ireland (IE1)
TaskRouter and Studio are now available in Public Beta in Twilio's Ireland (IE1) Region, giving you EU data residency and control over where your contact center routing and workflow automation data lives.
Short Codes are now supported in Data Residency for SMS (EU)
Short Code numbers are now supported as SMS senders in Twilio's Ireland (IE1) region for EU data residency. When using this feature, SMS message personal data sent or received via Short Codes is stored and processed in the EU up to the point it reaches Twilio's connections with telecommunications providers.
Segment Conversation Memory Integration now in GA
The Segment Conversation Memory Integration is now in GA. You can now sync long-term customer profile data, like identity and lifetime value, from Segment into the sub-second recall of Conversation Memory, enabling both AI and human agents to instantly access unified context during live interactions.
Batch Transcription Configuration is now Generally Available!
Tune transcription without touching your code: engine, model, language, and destination live in a reusable configuration, so changing any of them is one update that every subsequent transcription picks up. Results are delivered via webhook or stored downstream in Conversation Orchestrator for persisted storage and Operator analysis.
Voice Insights now shows why carriers block your calls
Voice Insights now tells you why a carrier blocked your call and how to reach that carrier for redress. The FCC requires carriers that block calls using analytics to return the reason header to the caller. It names the network that blocked the call and tells you how to contact them: a URL, a phone number, or an email address.
Twilio Video Media SDK for Node.js now in Public Beta
The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless...
Account Rate Limits on Content API
What is Changing? To improve platform stability, endpoint reliability, and system performance, Twilio is introducing standardized rate limits for Content API requests. Rate limits will be enforced at the account level. Requests exceeding these limits will receive an HTTP 429 Too Many Requests status code.
WhatsApp Embedded Signup Version 4
We are excited to announce General Availability support for WhatsApp Embedded Signup Version 4. This release upgrades the existing WhatsApp Self Sign-Up onboarding flow in the Twilio Console, seamlessly aligning with WhatsApp’s recent account updates to deliver a cohesive, up-to-date sender registration process.
Also shipped on Oct 8, 2026
Twilio in October 2026The Compliance API chat endpoints now also return chats from the unified Claude experience, in beta for
The Compliance API chat endpoints now also return chats from the unified Claude experience, in beta for Claude Enterprise organizations, with your existing Compliance Access Key. See Retrieve and delete chats, files, and projects.
Cloud SQL for MySQL supports blue-green deployments ( Preview )
Cloud SQL for MySQL supports blue-green deployments ( Preview ). Blue-green deployments let you update databases, such as performing major version upgrades from MySQL 8.0 to 8.4 and staging hardware or configuration modifications, while minimizing downtime.
Updates to Intelligent Workloads and Standard Workloads
Create and define Intelligent Workloads Intelligent Workloads is now generally available (GA), designed for teams that want to proactively monitor business-impacting transactions and associated KPIs. You can now leverage bulk creation to build multiple workloads at once.
Performance Risks Inbox is now generally available
Performance Risks Inbox is GA Performance Risks Inbox is now generally available (GA). It finds the performance anti-patterns that quietly slow your application down, such as N+1 queries and inefficient database calls, and groups them in one place so your team can fix them before they become incidents.
CLI v0.9.0 | CLI, Beta
CLI v0.9.0 Manage cloud tasks with cr code , including interactive messages, side questions, plans, and delivery. Complete shell commands and read richer review JSON . Verify signed Linux releases and recover more reliably from login and update failures. Run cr update . See cloud tasks and upgrade details .
The Discover page and domains are now GA
The Discover page and domains are now generally available. Discover is a curated browsing experience that helps users find assets across Databricks without requiring deep knowledge of catalog hierarchies.