Data and AI releases

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[New] Agents

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Agents can read and analyze journey definitions, runs, and logs , ask an agent for help understanding a complex journey, debugging a run issue, or analyzing journey performance.

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Also shipped Aug 3, 2026Hightouch in August 2026 →

Organization Hub (General availability)

The Insights page under Organization Hub presents interactive tiles that show trends, alerts, and summary data for your entire organization. The feature is now generally available to customers who have ORGANIZATION_USAGE premium views enabled, and is no longer in Preview .

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[New] Agents

Pin chats on the agent chat page to keep important conversations accessible as new ones come in. Pinned state is stored locally in the browser.

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[New] Destinations

Adobe Campaign Classic recipient syncs support Campaign v8 staging tables as an opt-in write method, using Adobe's Ingest APIs for high-volume writes on v8's cloud architecture. Existing syncs keep writing directly to the Campaign database.

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[New] Customer Studio

Journey time delay tiles support a **Next matching time** mode. Release members at a specific time of day (for example, 9 AM ET), optionally after a fixed number of days, and optionally only on selected weekdays.

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[New] Agents

Suggested reports appear on the Reports page as pre-generated options tailored to the workspace's context and data. Pick one and customize it through follow-up questions, or write a custom report from scratch.

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[New] Workspace Management

A **Manage traits** grant lets you give marketers access to create and edit traits and trait templates without granting full schema configuration access. Scope the grant globally or to specific parent models.

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[New] Destinations

New Purchasely destination , sync audience membership into Purchasely custom audiences to personalize in-app paywalls. Members are added and removed as your audience changes, matched by your own user ID or the Purchasely anonymous ID.

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[New] Destinations

New FreeWheel Data Suite destination , create FreeWheel segments and keep their membership current for targeting across CTV inventory. Hightouch computes which users entered or left the audience between runs and delivers those changes as incremental additions and removals.

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[New] Ad Studio

Comment on an ad in the visual editor to gather feedback before you launch. Pin a note to a spot on a static ad or a moment in a video, mention teammates to notify them by email, and track unread threads from the notifications bell above the Ads page.

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